Are you ready for certificaiton?

Here are a few questions you may want to run against your organisation prior to your certification audit.

  • What is your core business and what goods and services are going to be included in the scope of your certification?
  • Do you have a Legislative and Standards Compliance Register?
  • Have you identified who your key stakeholders are and do you have a key Stakeholder Engagement Plan?
  • Do you have a documentation structure diagram? Do you have a Document Master List?
  • Do you have a Records Master List which specifies minimum records retention times which comply with Qld   Archives Act?
  • Who will be your Quality Manager? Are they keen to do the job?
  • Do your staff have documented Position Descriptions?
  • What are your funding/contract reporting requirements?
  • Do you have a Delegations Schedule/Matrix (from the Board) defining limits of authority?
  • Do you have a Strategic Plan? How current is it?
  • For material on your website, do you have an image, voice, biographical material release form?
  • What system do you have in place for proactive client feedback, analysis and review? How do you measure customer satisfaction?
  • Do you have a system for handling complaints?
  • How well are you doing? What criteria are you evaluating when you make this determination? (Should be in relation to your contractual requirements and ‘Quality’ objectives, which are required to measurable)
  • Do you have a Quality Policy and Quality Objectives?
  • Do you have social media and if so do you have a social media policy?
  • Do you have a media release policy?
  • What systems do you have in place for service delivery process performance monitoring and evaluation?
  • Do your monitoring systems allow you to readily establish the status of the job/work/activity?
  • Do you have a competency matrix?
  • Do you have an Improvement Register, or similar which allows internal issues, suggestions and improvement opportunities to be logged and   followed up?
  • Do you have a Risk Register and Risk Management Framework?
  • Have you appointed someone within the organisation as Document Controller?
  • Is your electronic document and records management system structured and controlled, or can anyone save anything anywhere?
  • Who looks after your HR (recruitment, induction and training)? Do you have a staff appraisal system?
  • What purchasing do you do? Are there financial delegations? Do you outsource anything (eg, IT)?
  • Do you have electronic back up of electronic data? What about files on individual PCs?
  • What meetings do you have? Do you have a Terms of Reference (TOR) for each meeting (eg, purpose, frequency, attendees, standards agenda, minutes taken by, etc)?