Internal Auditor Training


This training program is designed to give attendees the knowledge and skills needed to undertake an unbiased and constructive internal audit in line with International Auditing Standard ISO 19011:2014. Participants will learn the skills and techniques of auditing and how to effectively report/communicate their findings so as to improve the effectiveness of their Quality Management System. A robust audit system is helpful in monitoring compliance with company policy and government regulations. It also helps identify potential risks, to limit/mitigate costs to your organisation.

The New Auditing Standard The new Auditing Standard, AS/NZS ISO 19011:2014, is relevant when conducting an audit of your business or of your suppliers, or when being audited by a third party for regulatory purposes. The AS/NZS ISO 19011:2014 auditing Standard provides expert guidance for all types of organisations and includes information on: the principles of auditing, managing an audit program, conducting management system audits, and evaluation criteria of the competence of individuals involved in the audit process.

For Whom

This course is designed for staff who have, or may have at some time in the future, internal audit responsibilities. This course will also benefit those who have to work with internal or external auditors and wish to gain maximum benefit from the review of Quality, Management Systems.
Course length This is a three day program to cover the Quality Assurance System Standard’s AS/NZS ISO 9001: 2008 requirements, the International Auditing Standard ISO 19011:2014, and will include practical application under supervision of the Trainer. The Program will also cover the proposed changes to ISO 9001, which is expected to be released in 2015.

Next Course Dates

December 2nd, 3rd, and 4th
Cost  $1,100/participant (accommodation and meals not included). Contact us for more information

Course Outline

This course combines an understanding of Internal auditing techniques and methods with an appreciation of the interpretation of AS/NZS ISO 9001 Quality Management System requirements. The program includes both the theory of audit, case analysis, and a strong practical application phase. The mix of audit exercises in different industries is designed to give delegates a full understanding of the internal audit process. Participants will be capable of improving productivity and performance by:  monitoring compliance with approved policies, processes and procedures, thereby reducing the probability of risk exposure, non-conformances, complaints and wastage;  detecting variation from approved work practices and initiating training to prevent recurrence of incidents;  providing a benchmark for improvement; and  providing an opportunity for cross-pollination of ideas and best practice from one part of an organisation to other parts of the organisation

Course Content

  1. an overview of the structure and content of ISO 9001 and an understanding of Quality Management System requirements,
  2. the contribution internal QMS audits can make to the effectiveness of your management system,
  3. the roles and responsibilities of an Internal QMS Auditor,
  4. how to plan your audits by developing effective checklists,
  5. how to verify that current practice in your organisation conforms with defined requirements,
  6. that auditing for conformity can improve the stability and robustness of management systems,
  7. to gather objective evidence through observation, interviewing and sampling of documents,
  8. to report findings accurately,
  9. what corrective action is and who is responsible for taking action,
  10. how to follow up and verify the effectiveness of corrective action taken,
  11. an understanding of the different types of audits; first party audits, second party audits, third party audits,
  12. defining the Objectives of the Audit,
  13. an understanding of internal audit policies and procedures,
  14. an understanding of AS/NZS ISO 19011:2014 “Guidelines for quality and/or environmental management system auditing”,
  15. relevance of policies, regulations and procedures,
  16. risk based auditing QMS hazards/risks,
  17. what must be audited in a Quality Management System,
  18. verification and validation,
  19. quality audit material – relating to the QMS Standard,
  20. corrective actions,
  21. preventive actions,
  22. planning the audit and assignment of responsibilities to audit team members,
  23. an understanding of the stages of an audit,
  24. development of an internal audit schedule,
  25. an understanding of the auditor’s responsibilities,
  26. an understanding of the role of audit entry and exit meetings,
  27. process and procedures for conduct of internal audits,
  28. conduct of compliance audits (live audits are conducted),
  29. documentation of corrective action,
  30. identify required corrective action for non-conformances,
  31. review/follow-up corrective action,
  32. audit reporting,
  33. code of conduct for internal auditors,
  34. dealing with complaints,
  35. close-out of corrective action reports,
  36. ensuring compliance and confirming that action taken has been effective in preventing recurrence,
  37. review the effectiveness of internal auditors and the internal audit process,
  38. summary.

Training Certificates 

A Certificate of Training will be issued to each participant.
Course Trainer This course will be conducted by a QAS International professional Consultant whose hands-on knowledge and continuing in-depth involvement in all aspects of internal assessment and review of Quality Management Systems provides a valuable bonus to delegates. This experience is passed on during formal sessions and informal discussion.

The Venue

The venue will be at QAS International office or offices within the same building, depending upon numbers of participants



The nominated trainer Brad Bishop, is the Managing Director of QAS International. Brad is highly regarded for his training ability and experience. Brad has even conducted internal audit training programs for staff of many tertiary institutions including University of Queensland, University of Southern Queensland (Toowoomba), Central Queensland University (Rockhampton), University of Adelaide, Edith Cowan University (WA).
Also, Brad Bishop has conducted hundreds of internal audit training programs for clients in the numerous industries.


Central Queensland University Internal Audit Program – Comments from QA Manager 
Hi Brad,   Thanks for the Internal Auditor Training. I have had feedback from a number of staff who enjoyed the course, and commented that it has reduced their fear and given them an opportunity to upskill in relation to their work portfolio.    I was also asked to pass on their thanks for making it interesting. They were expecting a lot of boring theory, but got a very practical and well paced workshop.   Finally, from me, thanks for being open and practical and sharing your experiences in a way that re-enforced that you can give such examples whilst respecting the confidential nature of your work in relation to other clients. It was a good lesson for the members of my team and one they commented on.    
Pam Sorohan  Quality Management Systems Officer  *********************************************************** Faculty of Informatics & Communication Central Queensland University Bld 19 3.10, , Yaamba Road, Rockhampton 4702 Ph:  07 49309502 Fax:  07 49309729